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Terms and conditions




Reservations

Reservations are available through our website, email (info@turtletourrome.com), phone (+39 339 3806299) and whatsapp. Payment can be made by cash, credit card (Mastercard, Maestro or Visa), bank transfer or paypal. In order to confirm the booking through our website, you will be required to make a 20% down payment. The remainder is due before the start of the tour. In case of reservation through third parties, the remainder is due 48 hours before starting the tour, to avoid last minute cancellation or no-show.

Cancellation Policy

We offer a refund, minus the fee automatically processed by PayPal or Stripe, if the reservation is cancelled up to 48 hours before the scheduled departure time.

Meeting Point

All tours begin at our office: Piazza Mattei 11 – 00186 Rome (Turtles Fountain). Please arrive 15 minutes prior to the departure time. Directions from Piazza Venezia: Head towards the Marcellus Theatre (the building that looks like the Colosseum), departing the Vittoriano (the huge white building) on your left. When you reach the Marcellus Theatre, turn right. Go straight ahead, following the street to Piazza Mattei, where you will find the Turtle Fountain in the centre of the square. Golf Cart tours may start at your location if eligible for pickup.

Participants

The minimum participant age for a segway tour is 14 years old and maximum is 75 years old. The number of participants in the open group tours is limited to 6 to enhance the experience. If you are a larger party, not to worry: you will be able to do the tour all together up to 12 participants. If you are more than 12, for your won safety, we split the group on two.

Participants must be able to climb and descend stairs without assistance.
All participants will be required to sign a liability form, agreeing to participate in the tour at their own risk.

The Airwheel S5 manufacturer recommends that all participants weigh between 45kg (100 pounds) and 115kg (260 pounds). Unfortunately due to safety reasons pregnant women are not allowed to participate in our tours.

Any participants that are intoxicated and/or under the influence of drugs will be refused from participating in the tour.

There is no age or weight limit for the Golfcart tour, although the tour is limited to 3 participants.

Safety

Your safety is our highest priority.
Every tour by Turtle Tour includes basic training on how to use the Airwheels S5. All participants are required to attend the basic training session and wear a helmet to participate in our tours. The segway depends on your body balance and weight. When you lean forward and shift your bodyweight forward, the segway starts to move. When you lean back, and shift your bodyweight backwards, you stop. A further movement backwards makes you do reverse. To turn, you have to swing the handlebar, to push it sideways. You get on and off from the backside. Hold the segway as you get off. Keep always a good meter safety distance around you and watch any obstacle, cause if your wheels hit something you might lose balance and fall off.

The tour is conducted in public areas, mostly pedestrian zones and sidewalks. Tour participants must give the right of way to other pedestrians.
To ensure your safety the tour guide reserves the right to exclude any participants that do not adhere to instructions on safe and proper operation of the Airwheel S5, those who seem to be of poor health or otherwise unfit for the tour.

Package

The moment you book a Golfcart tour, you automatically book a tourist package which comprises the following items:

Free transportation on street legal electric car, optional pickup at the hotel, city tour, snack at the restaurant Buddy in Rome, chaperone, visit to the Panthon, visit to the church of Sant’Ignazio, visit to the church of San Pietro in Vincoli, optional drop off at the hotel. You can forgo any of the aforementioned services without the price being changed or reduced.

We reserve the right to change the order of the items comprised in the package, to better suit the general schedule.

Weather and Force Majeure

Our tours run rain or shine. In case of rain we provide you with rain ponchos. In case of hot weather we provide you with sunscreen. In the rare case of severe weather the tour will be rescheduled to an alternate date or time. If there is no date or time that fit your schedule, the tour will be cancelled and a full refund issued. In case an extraordinary event or circumstance beyond the control of the parties, such as a strikes, riots or roadblocks, Turtle Tour may change the route.