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+39 339 3806299



Terms & Conditions

Reservations

Reservations are available through our website, email (info@turtletourrome.com), phone (+39 339 3806299) and whatsapp. Payment can be made by cash, credit card (Mastercard, Maestro or Visa), bank transfer or paypal. In order to confirm the booking through our website, you will be required to make a 20% down payment. The remainder is due before the start of the tour. In case of reservation through third parties, the remainder is due 48 hours before starting the tour, to avoid last minute cancellation or no-show.

Cancellation Policy

We offer a full refund if the reservation is cancelled up to 48 hours before the scheduled departure time.

Privacy Policy

Personal information collected in the booking procedure will be used only for the purposes of Turtle Tour and will not be disclosed to a third party.

Meeting Point

All tours begin at our office: Piazza Mattei 11 – 00186 Rome (Turtles Fountain).
Please arrive 15 minutes prior to the departure time.

Participants

The minimum participant age is 16 years old and maximum is 75 years old. The number of participants in the open group tours is limited to 4 to enhance the experience.
Participants must be able to climb and descend stairs without assistance.
All participants must present a valid photo ID card and will be required to sign a liability form, agreeing to participate in the tour at their own risk.

The Airwheel S5 manufacturer recommends that all participants weigh between 45kg (100 pounds) and 110kg (250 pounds) .

Unfortunately due to safety reasons pregnant women are not allowed to participate in our tours.

Any participants that are intoxicated and/or under the influence of drugs will be refused from participating in the tour.

Safety

Your safety is our highest priority.
Every tour by Turtle Tour includes basic training on how to use the Airwheels S5.
All participants are required to attend the basic training session and wear a helmet to participate in our tours.

The tour is conducted in public areas, mostly pedestrian zones and sidewalks. Tour participants must give the right of way to other pedestrians.
To ensure your safety the tour guide reserves the right to exclude any participants that do not adhere to instructions on safe and proper operation of the Airwheel S5, those who seem to be of poor health or otherwise unfit for the tour.

Weather and Force Majeure

In the rare case of severe weather the tour will be cancelled and we will reschedule to an alternate date or time. In case an extraordinary event or circumstance beyond the control of the parties, such as a strikes, riots or roadblocks, Turtle Tour may change the route.